Terms and Conditions

Terms of Use

Terms and Conditions governing the use of Yellow Cassia website.

Your use of this website is conditional upon your acceptance and compliance with our Online Ordering Terms and Conditions as set out below.

Yellow Cassia reserves the right to amend the Online Ordering Terms and Conditions at any time without notice to the consumer. Your continued use of the website after any amendment becomes effective constitutes an agreement by you to abide and be bound by the Online Ordering Terms and Conditions, as so amended.

In the event of any query you can email [email protected]

YOUR PRIVACY


At yellowcassia.com we value your privacy and under the Privacy Act 2013, any personal information we collect will be kept securely. This statement is our commitment to you, the consumer, of your privacy and the information we collect and hold.

We do not require consumers to disclose any information about them in order to browse our website and only require minimal information in order to make a purchase.

We will treat personal information we collect from you as strictly confidential. Other than as set out below, we will not reveal, disclose, pass on, sell, rent, distribute, share or license to any third parties any personal information that you may have provided to us, unless we have your prior express consent to do so.

When you register on the yellowcassia.com website you are automatically added to our mailing list. If you prefer not to receive information from yellowcassia.com, you can unsubscribe by sending an email request to [email protected] or by following the unsubscribe link on any newsletter you may receive from yellowcassia.com.

When you process a transaction with yellowcassia.com, all of your personal information, including your credit card number, is encoded with the latest encryption technology (see Secure Sockets Layer). This means it cannot be read as it travels to our ordering system.

yellowcassia.com does not collect financial information to process your payment. This information is solely handled by our banking partner and is collected on a secure server. This information is confidential and cannot be accessed beyond our banking institution.

AUTOMATIC DATA COLLECTION

Due to the nature of the Internet, there is certain information that is transmitted to us automatically, such as your IP address and the browser you are using. This information is collected for purely statistical reasons as part of our ongoing development however we do not attach any personal information to these statistics. Similar information is also transmitted along with any emails sent. This information is not stored.

PAYMENT

Prices of products, service, delivery and other charges displayed on this website are current at the time of issue, but are subject to change at any time. If stock is unavailable, a customer service representative will be in contact regarding this.

PAYMENT METHODS


When you are entering your details during the online ordering process, you may select one of the following payment methods:
Credit Cards: Visa, Mastercard & American Express, with no surcharge.
Debit Cards: Maestro & Rupay Debit Cards with no surcharge.
NetBanking: Payments from all major banks are accepted with no surcharge.
Bank Transfer: NEFT, IMPS & RTGS with no surcharge.
Cheque / Demand Draft: Cheques & Demand Drafts are also accepted with no surcharge.

Instamojo

If you would like to make a purchase using another method of payment, you may email [email protected] for further assistance.

CREDIT CARD VERIFICATION PROCESS

Why may I be asked to supply further Identification?
Your transaction via the yellowcassia.com website and the associate Payment Gateway is 100 percent safe to use.

yellowcassia.com adheres to strict security checks to reduce the chance of credit card fraud.
Although your credit card is processed through an electronic payment gateway, this process of funds is not acknowledgement of a successful transaction according to the yellowcassia.com security policy.

All Credit Card details will go through an Address Verification (AV) process. If the AV fails, yellowcassia.com will seek additional proof of identity. To prevent this extra request, we ask that all information is supplied and that all fields are completed. If you have any concerns please contact our help desk on email [email protected]

WHAT MAY CAUSE MY AV TO FAIL?


You must supply the billing address & phone number that matches the credit card you have used.
Please note PO Boxes are not acceptable.
yellowcassia.com will use this information to match the credit card to the details you have supplied.
If you wish to have the goods shipped to an alternative address please supply a “Ship to” address in the comments section of the order form.

QUICK PROCESSING OF YOUR ORDER


If yellowcassia.com cannot verify your address via your local white pages we will request additional identification. This may delay the shipping of your order. To expedite the delivery of your order please be sure all information is present and correct.

If there is a reason for delivery details varying from your phone directory detail please make a note in our comments box on the shopping cart.

PRICING ERRORS

All products listed on the website are described to the best of our ability and the specifications/pricing reflect the information that has been provided to us. All care is taken to ensure this information is correct. yellowcassia.com reserves the right to: refuse service or supply of the products at our sole discretion.

Any queries should be directed to  [email protected]

SHOPPING SECURITY


Your security is a priority at www.yellowcassia.com. We use the latest security technologies to encrypt your personal information as it travels across the internet and your credit cards are guaranteed against fraudulent charges. We’ve designed the site so that these protections are automatic; there’s nothing you need to do except shop…with confidence!

ASSOCIATED SECURE PAYMENT GATEWAY


Your transaction via the yellowcassia.com website and Associated Secure Internet Payment Gateway is 100 percent secure.

When you process a transaction with yellowcassia.com, all of your personal information, including your credit card number, is encoded with the latest encryption technology. This means it cannot be read as it travels to our ordering system.

Our order processing centre is not connected to the Internet and is not accessible in any way. When processing orders on our site, yellowcassia.com does not collect financial information to process your payment. This information is solely handled by our banking partner and is collected on a secure server. This information is confidential and cannot be accessed beyond our banking institution.

SSL (SECURE SOCKETS LAYER)

yellowcassia.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL is the most widely used data encryption coding system for secure e-commerce transactions. All of the forms on our site are secured with SSL technology, which means your credit card numbers and other personal information, is always encrypted (scrambled) before it is sent or received over the Internet.